Job Description

Field Service Technician - T his is NOT an IT job!

**  Must have RECENT experience Installing, repairing and Maintaining Food Packaging Equipment (Required) **

Engineers must have hands on experience working for Manufacturing clients doing Maintenance, Repair, Troubleshooting, and Installation of New and upgraded Packaging Equipment / Machinery preferably in the food mfg. industry.

• Job requires up to 85 percent travel in the U.S. and Canada.

Successful growing company that manufactures Food Packaging Equipment is looking to hire 2 experienced Field Service Engineers, one in DFW and one in the Illinois/Pennsylvania area.

• This position is responsible for carrying out installations, commissioning equipment, maintenance, and the ongoing service and support to customers, in a timely and professional manner.
• Responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada.
• Ensure sound knowledge of company products and services is developed and maintained to ensure accurate communication with customers.
• Ensure installations are completed on time and in accordance with all specifications and documentation.
• Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly.
• Responsible for providing routine maintenance and planned services of company equipment in accordance with schedules.
• Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments.
• Provide training to customers and internally related to proper operation, preventative maintenance, any defective equipment.
• Assist mechanical engineers with R&D through product trailing.
• Provide support and work closely with the Sales Team and Customers to conduct product demonstrations and trials either in our office or at customer sites.
• Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received.
• Repair and test all electronic and mechanical equipment that has been returned.
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
• Attend and work at trade shows / exhibitions held throughout the year (including some weekends).
• Carry out audits, costing and refurbishment of machines.
• Assist in generating new customer business and negotiating margins on sales.
• Maintain knowledge and awareness of competitors and competitor pricing.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Experience:

• Must have RECENT experience Installing, repairing and Maintaining Food Packaging Equipment (Required)
• Manufacturing: 3 years (Required)
• Coppell, TX 75019: Relocate before starting work (Required)
• Willingness to travel: 75% (Required)
• Work Location: In person

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