Job Description

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Field Service Engineer (FSE) is responsible for timely execution of maintenance, repair, and installation of Lonza’s Lab Instrument Portfolio, including endotoxin detection systems & software applications at the customer site. The FSE must have extensive knowledge and understanding of endotoxin detection assays, Microplate Reader, & Automated Liquid Handling Systems operation. This role may also include expansion into other areas of the Testing portfolio as well as Discovery (Nucleofector) platform installation, preventive maintenance & servicing.

Success in this role requires some knowledge in endotoxin detection assays, automated liquid handling platforms, and microplate reader operations. The role may also expand to include support for additional testing platforms, including installation, preventive maintenance, and servicing of Discovery (Nucleofector) systems.

This is a full-time position supporting our clients across multiple locations. While our clients are based in various regions, we are primarily seeking candidates located in Raleigh, NC; Durham, NC; Houston, TX; or Boston, MA . To ensure flexibility and ease of travel, candidates should be based near a major airport.

Key Responsibilities :

• Execute and timely document all field services (preventative maintenance and repairs) while ensuring appropriate testing documentation is completed, recorded with the customer and filed. This includes but not limited to Repairs, Assays, PM completion, Installations, Software/hardware updates, and training

• Perform IOPQ’s, software/hardware updates, trouble shoot and train in accordance with Quality Manual methods and procedures. Able to identify, adapt and support unique customer quality assurance requirements to their standards

• Install, configure, trouble-shoot/support and train on Lonza WinKQCL software

• Operate and interact at a customer site, co-located with customer team(s) during normal business hours as well as support after-hours as needed based on customer schedules and projects

• Hold regular meetings and reviews with the customer team to discuss instrument support, troubleshooting, issues, actions plans and service activity review(s), including monthly/quarterly scorecard updates and communication

• Manage equipment required in support of T&M or maintenance situations. Maintaining all company property, inventory levels, tools, and cost including travel according to company guidelines and policies

• Create, Maintain, & Execute records in the Field Service Management Application & Work Order System. Ensure timely action aligned with workflow and business rules for all Service Events in the Field Service Management Application

• Act as conduit or funnel for technical information to key departments or personnel as needed. This includes but not limited to first time fixes, trends, and analysis of customer data

• Develop and maintain customer and general protocols, and troubleshooting content

• Coordinate travel, schedule and manage field service contracts in an assigned Territory and/or Account. Contribute as needed in open territories

• Follow all applicable federal/state/local guidelines and regulations, SOP’s, work instructions, including contract or fee-based billing as detailed

• Support knowledge transfer and training of new or more junior FSE team members

• Perform other duties as assigned

Key Requirements :

• Minimum of 3-year experience in a laboratory setting with use of instrumentation and software applications required

• Hands on knowledge of endotoxin testing methods and applications within the pharmaceutical, medical device, environmental, and dialysis industries

• Comprehensive knowledge of regulatory guidelines

• Solid understanding of quality systems and the issues associated with installation and validation of new system/instrumentation

• Ability to work and travel independently and as needed

• Excellent communication (both written and verbal) with ability to articulate key technical concepts; listening skills; independent and self-directed

• Laboratory skills for pipetting, operation of endotoxin testing equipment and software

• Basic mathematical skills for calculation of endotoxin release limits, dilution schemes and allowances based on regulatory agency guidelines for endotoxin testing

• Intermediate Operation of Microsoft Word, Excel, Power Point, Outlook, CRM tools (SAP CRM a plus)

• Management of expenses and expense reporting

• Planning & Organizational skills to manage travel and appointment schedule

We recognize that attracting, developing and retaining the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure that we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $74,000.00 – $118,000.00. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities; while also allowing for differentiation on performance based on the breadth of our ranges, most new hires will start at the company between the lower and the middle part of the applicable range. We tailor our offers within the range based on job-related factors, including organizational needs, internal equity, market data, geographic area and the selected candidate’s experience, education, industry knowledge, location, technical and/or communication skills and other factors that may prove relevant during the selection process. This range is only inclusive of base salary, and base pay is just one component of Lonza’s total compensation package for employees. Full-time employees are eligible to receive a performance-related bonus, as well as a comprehensive benefits package including medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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