Job Description

Job Description

Job Description

At DuPage Credit Union, we believe in building stronger communities by supporting our members with financial solutions that make a difference.

Our Residential Lending Department is highly energized and self-motivated. We demand high attention to detail and the ability to work as part of a team.

As a Residential Lending Servicer II Associate you will contribute to our success by:

• Manage Mortgage Accounts Post-Funding – Oversee mortgage accounts after closing, ensuring accuracy, compliance, and timely updates.
• Process Payments & Reconcile Vendor Bills – Pay vendors, post payments, perform tax analysis, and manage escrow documentation with precision.
• Resolve Member Inquiries – Address and resolve Member concerns related to payments, escrow, insurance, taxes, and mortgage payoffs.
• Ensure Compliance & Reporting – Independently manage PMI, prepare mortgage payoffs, facilitate Fannie Mae sales, and complete month-end reporting.
• Enhance Member Relationships – Communicate effectively over the phone to build relationships and provide outstanding service.

What You Bring to the team:

• 1-2 years of mortgage servicing experience (or 2 years in financial services or administration).
• Strong attention to detail and organizational skills – you can prioritize and manage multiple tasks efficiently.
• Excellent communication and customer service skills – you’re a great listener and problem solver.
• High School Diploma or equivalent (a college degree is a plus).

Why You’ll Love Working Here:

At DuPage Credit Union, we care about our employees and offer benefits designed to support your well-being and professional growth:

• 11 Paid Holidays
• Calm Health Membership
• Closed on Sundays
• Tuition Reimbursement
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Matching

And so much more!

Join Us!

If you're looking for a collaborative, inclusive, and mission-driven work environment where you can grow and make an impact, apply today!

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