Job Description

Overview Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. The Retail Bank Product Operations team is seeking a high performing Principal Process Associate to be part of a smart, talented, fun team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will serve as the subject matter expert on processes that improve business efficiency and drive results. As the Principal Process Associate, you will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. In this role, you will deliver flawlessly executed standards and controls for critical business processes that directly impact customers, front line associates and improve our risk posture. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You collaborate with other process owners to educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This individual must be able to effectively communicate with and influence partners across the company and across multiple levels of the organization. The ability to juggle multiple priorities and partner across teams is critical. Responsibilities Create and maintain formal process documentation utilizing Business Process Management artifacts Design and produce metrics used to measure efficiency and effectiveness of L2 processes and controls Identify and lead process improvement initiatives aligned with desired customer outcomes and issue resolution/risk mitigation activities to achieve breakthrough results Track and resolve process breakdowns Provide subject matter expertise on processes when representing the department in projects and other meetings Meet with key stakeholders and business partners to share results, drive changes and gather requirements Collect data and using analytics and reporting to provide transparency to senior leadership into well managed health Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the Enterprise Handle multiple tasks independently to meet deadlines Using and applying Six Sigma and Lean principles to improve processes Basic Qualifications High School Diploma, GED or equivalent certification At least 3 years of Process Management experience or Project Management experience Preferred Qualifications Bachelor's Degree or Military experience Lean, Agile, Six Sigma, Business Process Management, or Project Management Professional certification 4+ years of Process or Project Management experience Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification) Payments Certifications (AAP, APRP, CTP) Compensation, Benefits and Eligibility The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $102,700 - $117,200 for Principal Process Manager Richmond, VA: $93,400 - $106,600 for Principal Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Additional Information No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One

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