Job Description

Job Description

Position Summary

The System Administrator I is the first point of contact for employees experiencing technical issues. This role provides prompt, courteous, and effective support to resolve basic hardware, software, and network-related problems. The System Administrator I is responsible for logging, tracking, and escalating tickets as needed to ensure timely resolution and excellent customer service.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, ticketing system, or in-person.
• Provide technical assistance and troubleshooting for:
• Workstations, laptops, and mobile devices
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.)
• Network connectivity (Wi-Fi, VPN, printers)
• Standard business applications and software
• Peripheral devices (printers, scanners, phones, etc.)
• Accurately log all requests and resolutions into the IT ticketing system.
• Escalate more complex issues to Tier 2 or Tier 3 support when necessary.
• Follow documented procedures for account setup, password resets, and access permissions.
• Assist with new hire setups, including provisioning accounts, devices, and software.
• Maintain and update IT documentation, knowledge base articles, and troubleshooting guides.
• Provide excellent customer service and clear communication with end-users.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree in IT-related field preferred.
• 1+ year of experience in IT support, helpdesk, or related technical role.
• Industry certifications a plus (CompTIA A+, Microsoft Certified, ITIL Foundation).

Skills & Abilities

• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 and common business applications.
• Strong problem-solving skills and ability to learn quickly.
• Excellent communication and interpersonal skills.
• Customer service orientation and ability to remain patient under pressure.
• Ability to work independently and in a team environment.

Compensation & Benefits:

• Health, Dental, & Vision Insurance available.
• 401(k) with Company Match
• Competitive Pay
• Paid Time Off

J.R. Vinagro Corporation (“JRV”) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. JRV is committed to taking affirmative action to employ and advance in employment individuals with disabilities and protected veterans. We also comply with Executive Order 13665 and will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. If you need a reasonable accommodation for any part of the application process, please contact our HR department at hr@jrvinagrocorp.com or (401) 943-7100.

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